Travel with clarity

Policies & guest information

Our usual booking and support principles are collected here so you can plan with confidence. The terms shared for your specific itinerary take priority where they contain more detail.

Booking Policy

Policy details will be finalized before launch. A booking is considered requested when we receive your details through our booking flow. We will review availability and confirm the itinerary, pricing and next steps before the arrangement is finalized.

Cancellation Policy

Policy details will be finalized before launch. Cancellation terms depend on the tour, suppliers and timing of your request. The terms applicable to your itinerary will be shared for review before confirmation and we will contact you as early as possible if plans change.

Payment Policy

Policy details will be finalized before launch. Payment instructions and any deposit or balance requirements are provided with your confirmed booking details. We will only treat a payment as received once the agreed payment method is verified.

Refund Policy

Policy details will be finalized before launch. Where a refund is due under the agreed booking terms, we will explain the applicable amount, method and expected timing. Third-party charges or supplier rules may affect the final amount and will be communicated clearly.

Tour Changes

Policy details will be finalized before launch. Routes, accommodation and activities may need to change because of weather, road conditions, supplier availability or practical considerations. We will aim to provide a comparable alternative and discuss material changes promptly.

Customer Responsibilities

Policy details will be finalized before launch. Guests are responsible for providing accurate booking and contact information, arriving at agreed pickup points on time, carrying required travel documents and following reasonable safety guidance from guides and suppliers.

Privacy

Policy details will be finalized before launch. We use the information you provide to respond to enquiries, arrange bookings, support your trip and maintain our records. We limit access to people who need it for those purposes and do not sell customer information.

General Terms

Policy details will be finalized before launch. These notes are a temporary summary of our usual process and not a substitute for the exact terms agreed for a particular itinerary. If any detail is unclear, ask us before paying or confirming so we can provide the applicable information in writing.

Need the terms for your trip? Contact our team before confirming and we will provide the relevant itinerary details and supplier conditions.